Delivery Costs
Please check below for all delivery related costs and times.
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Collect in store
Collect in store is Free of Charge. Orders placed by 8pm can be collected the following day subject to availability. Or choose a date that suits you.
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Standard London delivery - £50 or more
Free standard home delivery on orders over £50. Get your order within 48 hours.
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Standard London delivery - below £50
Extra charge £5.00. Standard home delivery on orders below £50. Get your order within 2 working days with a delivery charge of £5.00.
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Next day London delivery
Extra charge £7.00. Order by 4pm for next day delivery.
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Nominated day London delivery
Extra charge £7.00. Delivered on the date of your choice.
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Christmas hampers
Named day UK delivery - £5.00 Delivered on the date of your choice, subject to availability.
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Wine - Standard or named day delivery
Free named day delivery when you spend over £50.
Order & Delivery FAQ
Please check below for order & delivery related questions.
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Returns and Refunds
You must take good care of the items while they are in your possession and they must be returned to us or collection arrangements must be made as soon as possible at your cost.
This is not intended to be a full statement of your rights under the Regulations.
If an order is not collected, we reserve the right to retain your payment to cover costs incurred.
As food orders are perishable, they are kept only until the end of the day of your collection date. -
Can I cancel my order?
To cancel your order you need to communicate with us by calling at 0207 724 2021, maximum 2 hours after placing your order. Later than that, unfortunately, we will not be able to cancel your order and give you a refund.
Items need to be returned in good condition and sealed in order to get refund.
Please note that we take payment as soon as you have placed your order so you might be charged for your order. Once you have cancelled, the money will be refunded to you. That should be within the day - however it can take up to 5 working days. -
Can I amend my order?
Unfortunately, once you have placed your order we are unable to make any changes. However, you can cancel your order or change the delivery date within 2 hours of the order being placed.
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What happens if I miss a delivery?
If you're not at home when your delivery arrives, your driver will try to reach you by phone.
Always make sure you contact us straight away.
If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day. -
How do I change a delivery?
Please make sure you contact us on 0207 724 2021.
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Can I place my order over the phone?
Yes, you can. Please call at 0207 724 2021 to place your order. Our sales team will advise on the cost of your order and make arrangements for your delivery or in store collection.
